Tool 9 : Managing and supervising staff   

Good staff management and supervision includes:

How to get the right person for the job

• Recognise the value of the recruitment process
• Identify important criteria in selecting staff to work with people with ABI.

Developing and retaining staff

• identify key strategies to retain and develop staff working with people with ABI.
– orientation
– training and education
– performance management

Good management practice

• Identify key issues in working with clients with a brain injury
• Identify strategies and good practices for effective supervision and support of staff working with people with ABI
• Identify good management practices
• Explore basic concepts in the provision of client services
• Identify the value of policies and procedures
• Recognise the stressors that often exist for staff due to the nature of brain injury
• Identify management strategies in response to staff stress.

The role of the manager

• Identify essential skills and responsibilities for managers
• Link recruitment with a Management Framework.

Good management practices

• consistent approach to client management
• good communication, written and verbal,
• clinical and critical pathways
• develop and foster a team approach
• hold regular meetings to review and monitor and evaluate plan
• provide in service education and training to staff
• provide crisis management, intervention and debriefing
• rotate staff to prevent burnout and stress
• OH&S issues for staff – safe workplace
• accessible and user-friendly policies and procedures
• recognise staff stress – disillusionment process and stress.
  

 

        (c) Copyright - See: Module 8. Supervising staff / Managing staff - www.TBIStaffTraining.info