o) Practice tools Next p)

i) Tools

There are a variety of practical tools that people working with people with ABI can use.

These are explored in detail in Module 2. Working with people with ABI (opens in new window)

They include tools for:

a) Information and referral workers

Two common situations information and referral workers and others need to address are:
a) If you don't know the person has an ABI what should you be alert to that may indicate an ABI
b) If you do know the person has an ABI and there are communication difficulties - what are some conversation tips.

For practical tips see for example:
TOOL 1: Open to the possibility a person has an ABI
TOOL 2: Conversation tips

b) Support workers

Two common situations for support workers are:
a) Building rapport with people with ABI and
b) Dealing with behaviours arising from cognitive impairments.

For practical tips see for example:
TOOL 2 : Conversation tips
TOOL 4: Strategies for dealing with specific cognitive changes

c) Program staff

Program staff can have three common situations:
a) If you don't know the person has an ABI what should you be alert to that may indicate an ABI
b) If you do know the person has an ABI and there are communication difficulties - what are some conversation tips?
c) If you know the person has an ABI what do you need to know to help understand the person and their needs?

For practical tips see for example:
TOOL 1 : Open to the possibility a person has an ABI
TOOL 2 : Conversation tips
TOOL 3 : Looking for indicators of ABI

d) Case managers

There are different models of case management.

ADHC has two types of case management services - one offered through HACCC services and the other through ADHC Disability Funding. It is important for case managers to understand their own model and other's models of case management.

When case managers are working with people with ABI it is useful in setting goals and developing individual program plans to be aware of:

  • the range of issues that may need to be considered in setting goals and developing plans
  • the sources of information that are available that may help set goals and develop plans
  • the elements of an individual program plan
  • tips for setting goals for people with ABI.

See for example:
TOOL 5: Case manager's issues checklist
TOOL 6: Sources of information to assess needs
TOOL 7: Individual program plan
TOOL 8: Tips for setting goals

e) Managers

Where the staff are working with people with ABI two interconnected issues that managers need to be particularly aware of are:

  • The disillusionment process that can happen when staff are working with people with ABI
  • Preventing stress

as these are common issues for support staff working with people with ABI.
These issues needs to be addressed through having good management and supervision practices.
See for example:
TOOL 9: Managing and supervising staff
TOOL 10: Working with ABI : the Disillusionment process
TOOL 11: Preventing stress

f) All staff

TOOL 12: Essential survival tips for working with people with ABI

 

 

ii) Tips for workers - Clip 1 (1 min)

     

The challenges of being a support worker. (1 min)

iii) Tips for workers - Clip 21 (1 min)

     

Wassa's support worker suggesting tips for new workers. (1 min)