- TOOLS FOR WORK
- T1 A person may have an ABI
- T2 Conversation tips
- T3 Looking for indicators of ABI
- T4 Strategies for
- T5 Case managers issues checklist
- T6 Sources of information
- T7 Individual program plan
- T8A Tips for
- T8B SMAARTER Goals
- T9 Managing and supervising staff
- T10 The disillusionment process
- T11 Preventing stress
- T12 Working with Families: Principles
- T13 Support workers:
WHS & Participant Risk
- T14 Professional boundaries
- T15 Principles & Standards
- T16 Essential thriving guide
Tool 2: Conversations tips
People with ABI often have difficulty with communication and language. Here are come conversation tips.
To help the person's expression
- Give the person plenty of time to respond
- Encourage all attempts to communicate
- Do not interrupt or answer for the person
- Give questions or choices to clarify what the person means, for example:
o "Do you mean … ?"
o Ask what their topic is
o Give a choice of two options ("Do you want to watch TV or go outside?")
- The most important thing is the meaning behind the communication, not how well the person can put a sentence together
To help the person's understanding
- Avoid background noise
- Speak naturally but clearly
- Ensure eye contact
- Speak in short, simple sentences
- Try rephrasing what you said if the person does not understand
- Talk about events, objects and people in the here and now
- Clearly identify people and topics
- Do not change topic quickly
- Be aware that the person will understand better when they are not tired
Tips to help manage difficult social situations
Problem: Poor conversational turn-taking
- Give feedback about the need for people to take turns in conversation.
- Say "It's ____'s turn now. Let them finish and then you can say what you want to say".
Problem: Talking about the same topic for too long.
- Give feedback that the topic is finished.
- Have an agreed upon non-verbal signal to prompt the person to move on (e.g. tapping your watch discreetly).
- Say "We've talked about _______, and now we're talking about _______".
Problem: Talking about inappropriate topics/giving too much personal information.
- Give feedback that this is inappropriate.
- Say "It's not appropriate to talk about _________ in this situation/with this person".
Problem: Invading people's personal space.
- Give feedback that the person is too close, direct them where to stand./sit.
- Change the environment (e.g. have a table between you and the person, position the chairs in the room before the person arrives).
Problem: Inappropriate eye contact (staring or avoiding eye contact during conversation).
- Position yourself in the person's line of sight.
- Give verbal prompts to make eye contact and give praise when it is done.
- Look away and don't engage someone in conversation if they are staring.
(c) Copyright - See: Module 2: Communication - www.TBIStaffTraining.info