c) Case managers knowledge and skills   

Introductory knowledge

All case managers working with people with ABI need:
a) An introduction to ABI - which could be the Self-Study Module 1. An Introduction to ABI
b) An introduction to appropriate ways of working with people with ABI - which could be Module 2 Working with people with ABI


When case managers are working with people with ABI it is useful in setting goals and developing individual program plans to be aware of:

  • the range of issues that may need to be considered in setting goals and developing plans
  • the sources of information that are available that may help set goals and develop plans
  • the elements of an individual program plan
  • tips for setting goals for people with ABI.

See for example:

TOOL 5: Case manager's issues checklist
TOOL 6: Sources of information to assess needs
TOOL 7: Individual program plan
TOOL 8A: Tips for setting goals
TOOL 16: Essential survival tips for working with people with ABI

More In depth knowledge for working directly with people with ABI

Case managers who work a lot with people with ABI may also need more in depth knowledge around:

Promoting skills for independence
Understanding and managing cognitive changes
Understanding and managing behaviour changes
Sexuality after an ABI

There are Self-study modules and Toolkits available at Although the information has been developed for traumatic brain injury (TBI) is also relevant for the majority of sudden onset ABIs'.

The following self-study modules may be particularly useful to support workers.

2: Communication
3: Promoting skills for independence
4: Understanding and managing cognitive changes following an TBI
5: Understanding and managing behaviour Changes following an TBI
6: Sexuality after an TBI : issues and strategies
9. Mobility

The following Toolkits may also be particularly useful:

A. The Next Step: Transition from Children's Services to the Adult World
B. Working Together Promoting Independence