Individual knowledge and skills

There are many roles in working with people with ABI including information and referral staff, support workers, program staff, case managers and managers.

All staff working with people with ABI need An introduction to ABI - which could be the Self-Study Module 1. An Introduction to ABI

Staff may also need additional skills. This section includes suggestions.

Individual knowledge and skills

Staff working more directly with people with ABI and their families also need:

An introduction to appropriate ways of working with people with ABI - which could be Module 2 Working with people with ABI

Staff with specific roles may need additional skills, for example:

  • Information and referral staff - conversation skills & being open to the possibility a person may have an ABI
  • Support workers - strategies for managing specific behaviours, communication skills, skills for building independence
  • Case managers - making case management appropriate for people with ABI and goal setting for people with ABI
  • Managers - skills in identifying and managing the disillusionment process than can happen with support staff working with people with ABI.

This section provides suggestions for each role.


What knowledge and skills do I need for my role?
What are the learning opportunities available for me to gain this knowledge and skills?