- TOOLS FOR WORK
- Introduction
- T1 A person may have an ABI
- T2 Conversation tips
- T3 Looking for indicators of ABI
- T4 Strategies for
cognitive changes - T5 Case managers issues checklist
- T6 Sources of information
- T7 Individual program plan
- T8A Tips for
setting goals - T8B SMAARTER Goals
- T9 Managing and supervising staff
- T10 The disillusionment process
- T11 Preventing stress
- T12 Working with Families: Principles
- T13 Support workers:
WHS & Participant Risk - T14 Professional boundaries
- T15 Principles & Standards
- T16 Essential thriving guide
Tool 10: The disillusionment process
Staff working with people with ABI can experience a disillusionment process - especially when staff management practices are not working
The disillusionment process moves through the following phases:
Enthusiasm
- Unrealistic expectations for the client
- Inadequate skills
- Over identification with the client - not professional relationship
- Over investment of self - personally involved.
Stagnation
- Lose enthusiasm with client due to unrealistic expectations
- Other needs assume greater importance
- Sense of unfulfilled expectations - feeling of non-achievement
Frustration
- Questions effectiveness - feels client is not achieving
- What's the point
- Staff member loses respect for the client
- Hostility towards colleagues and superiors
Apathy
- Staff member does the minimum
- Disinterested
- Its only a job
- Emotional detachment
Staff member leaves with negative experience
Strategies for preventing the disillusionment process
Some of the strategies for preventing the disillusionment process from setting in are:
- Realistic expectations for the client
- Staff understanding of ABI generally
- Staff understanding each clients ABI - injury - effects - behaviour
- Staff training with the skills to manage the behaviours for each of the clients they work with.
(c) Copyright - See: Module 8. Supervising staff / Managing staff - www.TBIStaffTraining.info
