g) Managers   

1. People with ABI are unique.

2. Working with them is about building independence.

3. To work with people with ABI workers need to understand each person's injury, the effect, the effect on behaviour and the strategies that can be used to manage the behaviour.

A person with an acquired brain injury has had a life before the injury. Unless they are very young when they had the injury they will remember the life they had. Grief and loss will be part of the process of rebuilding their life. Family members also have to work through this.

4. Working with people with ABI is being part of a bigger team. It is important to know who is in the team - professionals, family, friends, community.

5. Working with people with ABI can be stressful.

6. A common problem is where workers expectations are too high and the disillusionment process sets in. The disillusionment process moves through the following five phases:

  • Enthusiasm
  • Stagnation
  • Frustration
  • Apathy
  • Staff members leaves with negative experience

7. Some of the strategies for preventing the disillusionment process from setting in are:

  • Realistic expectations for the client
  • Staff understanding of ABI generally
  • Staff understanding each clients ABI - injury - effects - behaviour - strategies
  • Staff training with the skills to manage the behaviours for each of the clients they work with.