q) Building knowledge and skillsNext Post Test)

Individual knowledge and skills

There are many roles in working with people with ABI including information and referral staff, support workers, program staff, case managers and managers.

All staff need:

a) An introduction to ABI (this module)
b) An introduction to appropriate ways of working with people with ABI (Module 2 Working with people with ABI

Staff with specific roles may need additional skills, for example:

  • Information and referral staff - conversation skills & being open to the possibility a person may have an ABI
  • Support workers - strategies for managing specific behaviours, communication skills, skills for building independence
  • Program staff - strategies for managing specific behaviours
  • Case managers - making case management appropriate for people with ABI and goal setting for people with ABI
  • Managers - skills in identifying and managing the disillusionment process than can happen with support staff working with people with ABI.

There are online learning materials available for these and other topics. There are also self-study modules available on many topics for example building independence, communication, mobility, management.


What knowledge and skills do I need for my role?
What are the learning opportunities available for me to gain this knowledge and skills?

Building knowledge and skills in the workplace

While staff have some individual responsibility for building their own knowledge and skills, workplaces are also responsible and needs processes and systems in place for example:

  • Staff meetings
  • Staff development forums
  • Supervision
  • Participation in interagency meetings
  • Training workshops


How can we embed relevant knowledge and skills in our workplace?
What processes and systems need to change to more appropriately provide services to people with ABI?